WhatsApp commerce needs a trust layer.

Verity turns WhatsApp service transactions into verified economic history.

Workers build portable trust. Marketplaces get dispute-ready records. Lenders and insurers gain behavioural signal from real transaction history.

Verity helps service marketplaces, payment teams, and worker ecosystems turn WhatsApp job and payment events into trusted evidence and portable reputation.

Built for high-friction, cash-heavy service work in South Africa. WhatsApp-native by design.

Live status and commercial validation

The platform is live in production. System risk is retired. Commercial validation is underway.

Workers onboarded

12 workers currently active in onboarding and usage.

Jobs created

172 ledger-tracked jobs created to date.

Payment confirmations

86 two-sided confirmations recorded.

Quotes sent

20 quotes delivered through live workflows.

Disputes recorded

0 disputes in current tracked commercial sample.

Pilot pipeline

2 active marketplace discussions and 1 pending review.

Meta and governance readiness
compliance-first
Meta Business Verificationcompleted
Cloud API alignmentactive posture
Partner API docspublished
Data governance controlsimplemented

For marketplaces and service ecosystems

Marketplaces pay for Verity because it reduces trust friction, improves worker conversion, and provides dispute-ready records without building a ledger stack.

Reduce trust drop-off

Give customers verifiable chronology for quotes, completion, and payment confirmation.

Improve worker conversion

Portable behavioural trust helps good workers close faster and stay active.

Lower dispute overhead

Dispute-ready evidence trails reduce reconciliation work and support costs.

Integration summary
1-3 days to first live lead
Trust score and tier endpointsavailable
Lead delivery + digest workflowslive
HMAC-signed webhooksenabled
Partner onboardingin progress

The problem

Informal and SME work breaks down at the same points: proof, payment, and trust. When something goes wrong, there's no shared record—only screenshots, voice notes, and arguments.

Proof of work is fragile

Photos and messages exist, but aren't structured, time-linked, or tied to an agreed job scope.

Cash and partial payments create disputes

People forget, misunderstand, or disagree. Without a neutral trail, the strongest story wins.

Trust doesn't compound

Good actors can't easily prove consistency over time. New customers can't safely choose who to hire.

The solution

Verity Ledger creates a shared, append-only job record that captures scope, proof of work, and payment confirmation. It's designed to work before onboarding—via links that anyone can open.

Lead with pain relief

Instant proof of work and payments for both parties

Get instant proof of work completed and payment confirmations that both parties can see. No more "did you get my message?" or disputed invoices.

Behaviour first, identity accretion

Start working immediately, verify identity later

Start working immediately. Your work history builds your reputation naturally. Only verify your legal identity when you want to unlock bigger opportunities.

Shared truth

Both parties see the same timeline and progress

Both you and your client see the same timeline: work submitted, feedback given, payments made. No more "he said, she said" disputes.

Evidence-grade records

Perfect records for taxes, disputes, and references

Every approval, payment, and work submission is timestamped and cryptographically secured. Perfect for tax records, legal disputes, or proving your experience.

Designed for distribution

Works in WhatsApp, no apps needed

Works directly in WhatsApp. No apps to download, no accounts to create. Just click a link and start working.

For service providers

Built for plumbers, electricians, handymen, and anyone who does work for customers. Agree the job, prove the work, confirm the payment — each step produces a durable event in the ledger.

1
Job link created
2
Proof submitted
3
Payment confirmed
4
Trust compounds

Job link is created

Basic job details and scope are captured. A link is sent to the customer to view and confirm.

Quote sent and accepted workflow

Proof of work is submitted

Photos, notes, checklists, and completion markers are posted as structured evidence tied to the job.

Adding work and proof submission

Payment is confirmed (two-sided)

Customer and worker confirmations are recorded (including cash scenarios) with idempotent ledger events.

Complete payment confirmation workflow

Trust trail compounds

Completion history, dispute rate, and confirmation behaviour become portable proof—without heavy identity friction.

Partial payment tracking Partial payments
Dispute resolution Dispute handling
Pending quote status Pending states

How Job Flows Work in Real Conversations

Ten real-world WhatsApp-style journeys across Verity Ledger, worker, and customer. Each flow is a conversation, not a generic card.

Flow 1: New Job Request

Confirmed
Customer: Leaking kitchen tap. Can you help today?
Before photos uploaded
Worker: I can be there at 14:00. Quote is R650.
Verity: Quote sent. Reply ACCEPT to lock the job.
Customer: ACCEPT

Flow 2: Quote Revision

Confirmed
Worker: Initial quote R1,200 including parts.
Customer: Please remove paint option and re-quote.
Worker: Updated quote R980 without paint.
Verity: Revised quote posted to both parties.
Customer: ACCEPT revised quote.

Flow 3: Schedule Confirmation

Booked
Worker: Available tomorrow 09:00 or 11:30.
Customer: 11:30 works better.
Worker: Confirmed 11:30 arrival.
Verity: Appointment locked for Thu 11:30.

Flow 4: Work Start and Progress

In Progress
Worker: On site now. Starting repair.
Progress photo uploaded
Verity: Progress evidence added to this job timeline.
Customer: Thanks, I can see the update.

Flow 5: Completion and Invoice

Pending Payment
Worker: Job complete. Uploading after photos and invoice.
After photos + invoice uploaded
Verity: INV-1048 posted. Please review and confirm.
Customer: Reviewed. Ready to pay.

Flow 6: Payment Confirmation

Paid
Verity: Select payment method: EFT or CASH.
Customer: EFT sent now.
Proof of payment uploaded
Worker: Received. Thank you.
Verity: Payment confirmed by both parties.

Flow 7: Clarification Before Acceptance

Confirmed
Worker: Need pipe diameter and valve type to quote accurately.
Customer: 15mm copper, quarter-turn valve.
Extra detail photos uploaded
Worker: Updated quote R540 all-in.
Customer: ACCEPT

Flow 8: Customer Dispute Raised

In Dispute
Customer: Tap leaking again after 2 days.
Issue evidence uploaded
Worker: I can revisit and inspect tomorrow.
Verity: Dispute opened. Both parties can add evidence.

Flow 9: Refund or Adjustment

Resolved
Verity: Evidence reviewed. Proposed adjustment: R180 refund.
Worker: I agree to partial refund.
Customer: Accepted.
Verity: Refund event recorded and status updated.

Flow 10: Final Settlement

Closed
Verity: Final terms shared: refund completed and case closed.
Worker: Confirmed.
Customer: Confirmed. Thank you.
Verity: Settlement complete. Ledger finalized.
media_before -> quote_accepted -> invoice_uploaded -> payment_confirmed -> settlement_closed

Expansion: for product sellers

Seller workflows are an expansion path after service-worker and marketplace traction. The same SELL flow applies to made-to-order products in WhatsApp.

1
Start an order
2
Add line items
3
Review & send
4
Customer confirms

Start an order

Type SELL on WhatsApp. Verity asks what you're selling and the customer's number. Works in the chat you already use — no app to download.

WhatsApp · +27 81 013 2482
SELL
🛍️ New Order

What are you selling?
(e.g. "Custom T-shirts", "Wedding cake")
Custom T-shirts
Customer's WhatsApp number?
(e.g. 0821234567)
0821234567

Add line items

Add items one per message: Custom T-shirt @ 150 or 3x Printed mug @ 85. Verity builds the running total as you go. Any product category — clothing, food, crafts, printed merch.

WhatsApp · +27 81 013 2482
✅ Order started for "Custom T-shirts"

📦 Add items (one per message):
Custom T-shirt @ 150
3x Printed mug @ 85


Reply DONE when finished.
Custom T-shirt @ 150
3x Printed mug @ 85

Review & send

Reply DONE to see the full summary — all items, quantities, and total — before anything goes to the customer. Reply SEND to deliver the order link via WhatsApp.

WhatsApp · +27 81 013 2482
DONE
🛍️ Order Summary (O-M9K3X):

• Custom T-shirt — R150.00
• Printed mug (x3) — R255.00

💰 Total: R405.00

Reply SEND to deliver to customer.
SEND
✅ Order sent!
Your customer will receive a WhatsApp link to view and confirm.

🔗 Your preview: verityledger.co.za/q/…

Customer confirms

The customer receives a WhatsApp message with a link to view and confirm the order — no app required on their end. Once accepted, the full proof-of-work and two-sided payment confirmation infrastructure applies, identical to the service provider flow.

Customer · WhatsApp
📦 New order from Custom T-shirts

• Custom T-shirt — R150.00
• Printed mug (x3) — R255.00

💰 Total: R405.00

🔗 verityledger.co.za/q/M9K3X

Tap the link to view and confirm.

Positioning

Verity helps service marketplaces, payment teams, and worker ecosystems turn WhatsApp job and payment events into trusted evidence and portable reputation.

Verity Ledger is infrastructure: an append-only record of work and payment confirmations that enables trust, reduces disputes, and creates behavioural proof that can later bind to identity and compliance when useful. Marketplaces own demand. Payment providers move money. Identity providers verify who someone is. Verity verifies what happened.

Not a marketplace

We don't try to own discovery on day one. We make existing work safer and more verifiable.

Not a banking product

We record confirmations and evidence. Integrations come later; adoption isn't gated by them.

Not "compliance first"

Compliance is a downstream benefit. The wedge is proof and dispute protection.

Contact

Want to validate marketplace fit, WhatsApp execution, or governance posture? Send a note and we'll reply with a walkthrough.

Request a walkthrough
response in 1–2 days
Back to top Form sends emails to admin@verityledger.co.za